All integrations
Intercom
Show your support team what each customer watched, right where they answer them.
What you can do
- Create or update an Intercom contact for everyone who fills in a Pellio email form. New people become Intercom leads, with a
pellio-lead-capturedevent. - Keep Pellio data attributes up to date on existing contacts (last video watched, its progress, videos completed, engagement score and level), so your team sees them beside each conversation.
- Add
pellio-video-started,-progressand-completedevents to each contact’s activity. - With lead scoring, tag hot leads Pellio: hot lead.
Set it up
- In Intercom, go to Settings → Integrations → Developer Hub, create an app and copy the access token from Authentication. It needs to read and write contacts, events, tags and data attributes.
- In Pellio, go to Settings → Integrations and click Connect on Intercom.
- Choose where your workspace is hosted (US, EU or Australia), paste the token and click Connect.
Good to know
- Pellio creates its data attributes the first time it needs them.
- Watching a video never creates a contact on its own; only a form does.
- Needs the Standard plan or above. Engagement scores need lead scoring on the Advanced plan.
More CRM & email marketing
HubSpotSend video leads to HubSpot as contacts, and keep contact properties updated with what they watched.MailchimpAdd video leads to a Mailchimp audience and send watch events to existing contacts for Customer Journeys.ActiveCampaignCreate ActiveCampaign contacts from video leads and update custom fields with what they watched.
